SAN JOSE, Calif., May 29 –Today, Calix, Inc. (NYSE: CALX) announced that Nex-Tech is expanding their successful 21-year partnership with Calix and will leverage Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform to accelerate growth.
This investment builds on their success to date with the Calix platform to differentiate on subscriber experiences—across residential, multi-dwelling unit (MDU), and business markets. Thanks to business-critical data in Calix Engagement Cloud, they have driven up to 375 percent higher campaign engagement while cutting time invested by half. The same data-driven approach enabled them to identify underserved households and deliver affordable broadband through targeted outreach—achieving more than 9 percent response rates in less than a week. These results have helped establish Nex-Tech as a visionary leader in a highly competitive market.
Jimmy Todd, chief executive officer and general manager at Nex-Tech, said: “We have spent more than two decades delivering exceptional subscriber experiences, and that focus has consistently kept us ahead of competitors. As our markets become even more crowded, we want to move faster while using resources efficiently. AI represents an incredible opportunity for Nex-Tech to do both. With Calix One being AI-native, we can apply agentic capabilities end-to-end—especially as we scale our MDU strategy with automated move-ins, turnover continuity, and better visibility across properties—rather than relying on point solutions that would eventually stall out. Most importantly, this partnership is built on trust, which gives us the confidence to move quickly and enter our next phase of growth.”
Across homes, businesses, and MDUs, Nex-Tech is simplifying operations and increasing subscriber loyalty. They are also positioned to grow average revenue per user (ARPU) with outdoor Wi-Fi experiences. To deliver those outcomes, they are rolling out GigaSpire® 7u6 Wi-Fi 7 appliances for residential subscribers, advancing small business success with SmartBiz™, and extending exceptional connected experiences with SmartHome™ and SmartMDU™.
Michael Weening, president and chief executive officer at Calix, said: “Our greatest strength is the partnership we have with customers, which has guided three generations of our platform over decades to this point in time—when AI is changing all markets. Those learnings, more than $2 billion of investment, and the launch of our AI-native Calix One platform make it possible for a visionary service provider like Nex-Tech to seamlessly and securely embed AI across operations, marketing, support, and the products they offer to their consumer, business, and MDU customers. This is today’s winning playbook: accelerating execution, acting in real time, and delivering subscriber experiences that differentiate the service provider brand against any competitor. The Calix team is fortunate to be selected by an incredible customer like Nex-Tech as we embrace the AI era together to drive incredible success for the customers and communities they serve.”
Learn how Calix One helps service providers transform their operations and accelerate experiences to compete and win in any market.