India, July 28: Celonis, the global leader in Process Intelligence, highlighted its strategic work with Mondelēz International to establish a vendor-neutral backbone for enterprise-wide AI transformation. This partnership provides Mondelēz International with the operational context and platform it needs to become an autonomous, AI-driven enterprise.
The collaboration is delivering significant benefits for the global snack food giant, including:
$10M total value unlocked in 18 months, with direct P&L impact
$6M+ recovered in 90 days by plugging credit memo leakage
Enterprise scale achieved by deploying Celonis across its global footprint
“Our ambition is to become an AI-driven business, and Celonis helps us fast-track that journey,” said Rossana Rizzotto, Head of the Office of the CIDO at Mondelēz International. “It enables us to position our ERP modernization as a value-driven transformation and provides the digital foundation needed for AI-enabled operations.”
“Mondelēz International is setting a new standard for the digital-first enterprise,” said Florian Schewior, General Manager for the DACH region at Celonis. “Celonis is proud to provide the critical operational context needed for it to confidently scale AI and automation across its global operations.”
Mondelēz uses the Celonis Platform to create a living digital twin of its global operations. With a clear understanding of their business processes, such as Source-to-Pay, Order-to-Cash, and Hire-to-Retire, the company is ensuring its ERP transformation delivers measurable business value and operational efficiency.
Using Celonis, Mondelēz is now laying the groundwork for deploying agentic AI, by:
Identifying high-ROI use cases: Pinpoint exactly where to deploy AI agents for maximum financial return.
Monitoring AI impact: Track the downstream effect of every AI action across systems so we can continuously refine agent set up.
Optimizing Total Cost of Service: Measure the operational cost of human versus agent workflows.
“Celonis gives us the visibility to fundamentally change the way we work,” continued Rizzotto. “It allows our teams to shift from doing manual work to overseeing AI agent performance, stepping in only to handle complex exceptions, so they can focus on strategic work.”
To learn more about how Mondelēz International scaled Celonis to unlock $10M+, increase revenue, and give Enterprise AI the one thing it desperately needs — business context, read their customer story and Rossana Rizzotto’s guest blog.