Gaur Dattatreya, Chief Executive Officer, Bosch Software and Digital Solutions (Bosch SDS)
“AI Appreciation Day is an opportunity to recognize how artificial intelligence has evolved from a promising technology into a practical enabler of business and societal progress. What makes AI valuable today is not simply its ability to automate tasks, but its ability to augment human expertise, accelerate better decisions, and create measurable outcomes across industries.
Across manufacturing, AI is enabling predictive maintenance, intelligent quality inspection, and digital twins that improve productivity and operational resilience. In healthcare, AI and connected technologies are helping clinicians make more informed decisions by transforming complex data into timely, actionable insights. Within energy and utilities, AI is optimizing infrastructure, forecasting demand more accurately, and supporting more sustainable operations. Across enterprises, AI is strengthening cybersecurity by enabling faster threat detection, intelligent risk assessment, and more adaptive security operations. Combined with cloud, IoT, and data platforms, AI is also helping organizations build connected, intelligent enterprises that are more agile, resilient, and future-ready.
As AI becomes increasingly embedded in critical systems, its success will ultimately be measured not by the sophistication of the models we build, but by the trust they inspire, the resilience they create, and the value they deliver. For us at Bosch SDS, AI is most impactful when it is responsible by design, secure by default, and developed to solve real-world challenges that improve industries, businesses, and lives.”
Brathaban Karuppaiah, Country General Manager , SBM Offshore
“Artificial intelligence is transforming how industries tackle complexity, turning data into actionable insights that enable faster, better-informed decisions. In the offshore energy sector, where safety, reliability and operational excellence are paramount, AI, robotics and digital technologies are reshaping how we design, operate and continuously improve offshore assets.
At SBM Offshore, we combine AI with deep operational expertise to optimize fleet performance, enhance asset integrity, strengthen decision-making and maximize uptime across our FPSO fleet. Supported by our standardized Fast4Ward® approach and digital capabilities, including predictive analytics and fleet-wide learning, we continuously improve reliability, operational efficiency and lifecycle performance. Robotics and remote technologies further enhance safety by reducing personnel exposure in high-risk environments, while lower-carbon innovations help us advance more sustainable operations.
The greatest value of AI lies in amplifying human expertise, not replacing it. As these technologies evolve, we remain committed to deploying them responsibly, with strong governance, transparency and an unwavering focus on safety. By combining standardized execution, intelligent technologies and the ingenuity of our people, we are building future-ready offshore solutions that deliver lasting value for our customers while supporting the broader energy transition.”
Prashant, COO & Co-founder , LeadSquared
“AI Appreciation Day is an opportunity to recognize how artificial intelligence is evolving from a layer of insight into a driver of real business execution. Traditionally, CRM systems helped organizations understand past interactions. Today, AI is transforming them into systems of execution that can interpret customer intent, recommend the next best action, and automate engagement across the lifecycle. The real shift is not just in intelligence, but in the ability to act on it in real time.
This transformation is becoming increasingly industry specific. In BFSI, AI is accelerating lead qualification, onboarding, and customer servicing. In healthcare, it is streamlining patient acquisition, appointment management, and care coordination. Educational institutions are using AI to personalize enrolment journeys and engage prospective students at scale, while manufacturers are improving distributor management, channel visibility, and field force productivity. Across these sectors, the common thread is AI’s ability to translate customer signals into timely, contextual action rather than simply presenting another layer of analytics. Increasingly, this begins with AI that can listen and understand — analyzing conversations across voice, calls, and email to capture intent, sentiment, and commitments that would otherwise be lost. Capabilities such as voice AI, conversational intelligence, and AI agents then act on that understanding: engaging customers across voice and digital channels, automating routine interactions, and ensuring consistent follow-ups, while freeing human teams to focus on the decisions that require expertise and empathy.
The organizations that benefit most will be those where AI is not an add-on, but built into the workflows where customer engagement actually happens. As AI becomes embedded into everyday work, its success will be defined not by the sophistication of the models alone, but by the outcomes it delivers. The AI worth appreciating is responsible, context-aware, and seamlessly integrated into how businesses engage customers, empower teams, and drive growth.”