New Relic Deepens Relationship with AWS to Provide AI Monitoring

Bangalore—November 17, 2023—New Relic, the all-in-one observability platform for every engineer, announced that New Relic AI Monitoring (AIM), one of the industry’s first APM solution for AI-powered applications, is now integrated with Amazon Bedrock, a fully managed service by Amazon Web Services, Inc. (AWS)‘s that makes foundation models (FMs) from leading AI companies accessible via an API to build and scale generative AI applications. AWS customers can now use New Relic to gain greater visibility and insights across the AI stack, making it easier to troubleshoot and optimize their applications for performance, quality, and cost.

While AI is revolutionizing modern applications, it introduces new challenges and complexity to organization’s tech stacks. AI tech stacks include new components like large language models (LLMs) and vector data stores, and generate additional telemetry to track such as quality and cost. AIM solves these new challenges by bringing APM to the AI stack. Similar to how engineers monitor their application stack with New Relic APM, AIM provides engineers with full visibility into all components of the AI stack. AIM provides a single easy view to troubleshoot, compare, and optimize different LLM prompts and responses for performance, cost and tokens, and quality issues including hallucinations, bias, toxicity, and fairness across all models supported by Amazon Bedrock.

AIM integrates with Amazon Bedrock to provide in-depth end-to-end observability. With AIM’s built-in integrations such as Langchain, Amazon Bedrock customers can get metrics and tracing throughout the life-cycle of LLM prompt and response, ranging from raw prompts to repaired and business-compliant responses.

Key features and use cases include:

● 50+ (and growing) AI stack integrations: Instantly monitor your entire AI stack with quickstart integrations for popular LLMs, vector databases, and orchestration frameworks such as:

○ Orchestration framework: Langchain

○ Vector databases: Pinecone, Weaviate, Milvus, FAISS, Zilliz

○ LLM: Amazon Bedrock (models from AI21 Labs, Amazon, Anthropic, and Cohere)

○ AI infrastructure: Amazon SageMaker

● Visibility across the entire AI app stack: Holistic view across the application, infrastructure, and the AI layer, including AI metrics like response quality and tokens alongside your APM golden signals, all with no additional instrumentation required.

● Deep trace insights for every response: Trace the lifecycle of complex LLM responses built with tools such as Langchain including end-user feedback, to fix performance issues and quality problems such as bias, toxicity, and hallucination.

● Compare performance and costs across models: Track usage, performance, quality, and cost across all models in a single view to choose the right model for your needs and optimize costs.

“Observability is essential for any company building AI applications,” said New Relic Chief Product Officer Manav Khurana. “Today’s news builds upon our deep work with AWS to bring the power of observability to engineers and developers who are modernizing their tech stacks. And by putting our AI monitoring solution front and center with AWS customers, we are multiplying our ability to reach every engineer using leading LLMs like Anthropic.”

New Relic AIM builds upon New Relic’s deep relationship with AWS and adds to its more than 95 existing AWS integrations. AIM is now available in early access to New Relic and AWS users across the globe.

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