Aug 05: Leap, South Asia’s largest AI-powered study–abroad ecosystem, today announced the launch of the Leap Answer Engine, an AI system that answers the questions Indian students ask most while preparing to study overseas: visas, budgets, English-proficiency tests and university requirements. The engine serves students directly and acts as an always-on co-pilot for Leap‘s counsellors, who otherwise field hundreds of these questions each day.
Study–abroad advising is high-volume: a single counsellor can be handling dozens of students at once, each tied to different visa rules and shifting test-score cutoffs. Students who cannot wait often turn to forums for answers Leap‘s own team already has. The Answer Engine puts that experience directly in front of them.
When a student asks a question, such as whether IELTS is required for a Canadian master’s degree, the engine searches three sources at once, Leap Brain, the open web and the 11/10 Knowledge Base, and writes a tailored response in seconds.
Leap Brain serves as the foundation of the Answer Engine, acting as Leap‘s institutional memory built from years of guiding students through the study–abroad journey. It contains transcripts from past counselling sessions, documents from previous applications, country-specific guides and curated knowledge articles, enabling the engine to draw on real application experience rather than relying solely on information available on the internet.
“Our counsellors already knew most of the answers students needed. What was missing was speed,” said Arnav Kumar, Co-founder, Leap. “The Answer Engine puts that experience in front of students the moment they need it and frees our counsellors for the decisions that need a human.”
Every answer is logged and reviewed. A flagged response is fixed at the rule level, added to Leap Brain as new knowledge, or promoted into the 11/10 Answer Bank if it was excellent, with a human reviewer signing off before any change reaches the live system. Leap calls these rules its Skill Library, built from mistakes reviewers catch repeatedly, such as the engine misrouting a country-specific question or overstating a visa timeline.
“We wanted a system that learns judgment the way a counsellor does, case by case,” said Rajan Chaudhary, Co-founder, Leap. “That is what makes it something students and counsellors can rely on.”
The Leap Answer Engine:
● Draws on Leap Brain, Leap‘s own record of past applications, transcripts and country guides
● Cross-checks the open web for current visa and university requirements
● Serves gold-standard answers directly for Leap‘s most common questions, through the 11/10 Knowledge Base
● Logs and reviews every answer, routing mistakes into rule updates, gaps into Leap Brain, and strong answers into the 11/10 bank
● Works for students on web and app, and for counsellors as a live co-pilot
The Answer Engine went live last week across Leap‘s app and web platform for all students.
The Answer Engine now handles 11,000 questions a day and has served 6,314 students directly since launch. Monthly active users on Leap‘s app have climbed to nearly 20,000, with adoption running strongest outside the metros, in cities including Kolkata, Patna, Lucknow, Surat and Jaipur, as well as Bengaluru, Hyderabad and New Delhi. 50% more users come back to user after seeing the answer which helps them to gain trust and confidence over leap