Zeta Unveils AI Capabilities for Card Issuers Within Tachyon

Bengaluru, March 11, 2025 – Zeta, a next-gen banking tech company, today unveiled powerful new AI features within Tachyon, its next-gen card processing and core banking platform. These new features allow card issuers to create amazing new customer experiences using automated conversational voice and chat co-pilots amongst other capabilities. This suite of customer service experiences has been launched under the Selene brand and is currently available to Zeta’s customers in the US.

Next-Gen Card Experiences Powered by AI

Carefully architected with the demanding needs of the banking sector in mind, Tachyon leverages state-of-the art foundation models, advanced user intent recognition, client-specific knowledge bases, and a seamless orchestration engine that when coupled with its extensible data models, real-time APIs, and granular event streams enable a variety of use cases such as:

· Provide banking customers with real-time spend analytics, context-aware recommendations, personalized financial advice, and proactive alerts

· Instantly process payments, resolve disputes, and perform account modifications with AI-driven intent recognition and contextual understanding

· Orchestrate customer requests between human agents and automated co-pilots with intelligent routing and dynamic scaling, minimizing latency and operational costs

· Preserve interaction history across multiple servicing channels, enabling seamless multi-channel engagement without repetition

“The card processing industry is at an inflection point where traditional systems cannot scale to meet modern demands,” said Ramki Gaddipati, Zeta APAC CEO & Global CTO. “Our customers using Tachyon are leapfrogging traditional customer support paradigms to build intelligent systems that anticipate needs, optimize operations, and create hyper-personalized experiences. With AI at its core, Tachyon enables them to deliver next-gen cardholder experiences that are simply not possible with legacy processing platforms”

Banking-Grade Features

· Omni-channel Support: Delivers integrated experiences across mobile, voice, and chat platforms with seamless hand offs across channels

· Intelligent Intent Detection: Understands complex user intents using natural language and domain-specific context

· Client Specific Knowledgebase Embedding: Embeds client specific knowledge in the form of policies, glossaries, and procedures to bound scope and enrich interactions

· Seamless Context Navigation: Maintains continuous conversation context, allowing users to modify requests mid-conversation without restarting

· Customizable Workflows: Empowers issuers to design bespoke workflows, seamlessly integrating with internal systems and processes

· Security and Compliance: Utilizes advanced guardrails for banking-grade security and compliance, ensuring accurate and compliant interactions