Mumbai, Mar 23: One Point One Solutions Limited, a leading provider of technology-enabled Business Process Management (BPM) and customer experience operations, today announced that it has secured a ₹60 crore customer experience (CX) operations contract with Piramal Finance Limited for a period of three years.
Under this engagement, 1Point1 Solutions will manage inbound and outbound CX operations, supporting customer service and sales processes across Piramal Finance’s diverse portfolio of financial products. The program will be delivered through the company’s Mumbai and Chennai delivery centres, leveraging its extensive experience in managing large-scale CX programs for financial services institutions.
This three-year mandate provides strong revenue visibility and further strengthens 1Point1 Solutions’ growing presence in the BFSI sector, one of the company’s key growth verticals. The contract reinforces the company’s position as a trusted partner for leading financial institutions, enabling scalable customer engagement, operational efficiency, and high service quality.
“With this engagement, we are excited to further deepen our partnership with Piramal Finance and contribute to their customer experience and growth objectives,” 1Point1 Solutions. “Our multi-city delivery model, combined with expertise in customer lifecycle management, positions us to deliver operational excellence while ensuring customer satisfaction.”
This contract win adds momentum to 1Point1 Solutions’ growth trajectory as the company continues to expand its footprint across high-growth sectors and strengthen long-term partnerships with leading enterprises globally.
