Mumbai, India, Feb 11: Hinduja Global Solutions (HGS or the Company) (listed on BSE & NSE) today announced its unaudited third quarter results for FY2026.
HGS reported a softer quarter as the company advances through a focused transformation phase aimed at strengthening long‑term competitiveness. Our AI investments – particularly Agent X and our Agentic AI solutions – are gaining strong commercial traction, reinforcing confidence in the scalability of our strategy.
Business Highlights for Q3 FY2026
· Healthy client acquisition momentum in Q3 FY2026, building on the strong trajectory seen in H1:
– Added 21 new clients for digital CX/ tech solutions and 16 clients for HRO/ Payroll Processing.
– Signed multiple engagements for AI-led early‑scale deployments, particularly in BFSI, Retail, and Tech sectors.
· Clientele: As of December 31, 2025, HGS had 423 active digital CX/ tech clients and 873 HRO/Payroll processing clients. Digital Media business (NXTDIGITAL) has a customer base of more than 4.8 million.
· Geo Presence:
− As of December 31, 2025, HGS had presence in 10 countries, including 30 global delivery centers.
− Digital Media business covers 4,500 pin codes covered in India, two lakh kilometers of owned + partner fibre networks, and 125+ owned-and-operated NXTHUBs set up across India.
− Total Headcount stood at 17,549 as of December 31, 2025.
· Awards & Analyst Recognition:
− HGS DaVinci, a CX analytics solution, was the Winner in the ‘AI in Customer Service – Best Outcomes, Predicting Problems’ category at the Newsweek AI Impact Awards 2025 APAC & EMEA.
− HGS Data and Analytics team was recognized amongst the ‘Top 50 Data and Analytics Teams’ at the OnCon Icon Awards 2025.
− Leader in the Nelson Hall GenAI-Enabled Operational Transformation 2025 NEAT for “Developing Custom GenAI Solutions”.
− Major Contender in the Everest Group Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment 2025”.
− Major Contender in the Everest Group Banking Operations – Services PEAK Matrix ® Assessment 2025.
− Featured as a strategic impact sourcing provider in Everest Group Impact Sourcing State of the Market Report 2025, among 18 global providers.
− The Booming 15 – Service & Technology Provider Standouts – Americas for the “Managed Services Market” in the ISG Index 3Q 2025.
Financial Highlights for Q3 FY2026
HGS consolidated (including BPM and Digital Media businesses)
· Revenue from operations was Rs. 1,075.4 crore, up by 1.1% YoY.
· Total income stood at Rs. 1,192.2 crore, a dip of 3.5% YoY.
· Total EBITDA stood at Rs. 133.7 crore. Total EBITDA margins for the quarter were 11.2% compared to 19.0% in Q3 FY2025.
Financial Highlights for 9M FY2026
HGS consolidated (including BPM and Digital Media businesses)
· Revenue from operations was Rs. 3,222.7 crore, a dip of 0.6% YoY.
· Total income stood at Rs. 3,602.4 crore, a dip of 1.6% YoY.
· Total EBITDA stood at Rs. 451.4 crore. EBITDA margins for the nine-month period were 12.5% compared to 14.5% in the same period of FY2025.
Speaking on the results, Venkatesh Korla, Global CEO of HGS said: “This quarter demonstrated the resilience of our business and the steady progress of our transformation agenda. While a few client‑specific volume shifts had an impact, our fundamentals remained strong, supported by healthy new client momentum and the continued expansion of key client relationships. Our Agentic‑AI solutions, with human-in-the-loop, are gaining real traction in the market, with active deployments across banking, healthcare and consumer services… reinforcing the strength of our strategy and our focus on intelligent, outcome‑based delivery.
With rising demand for AI‑driven CX and intelligent operations, we are seeing a marked shift in the nature of client conversations. Enterprises are looking for partners who can combine domain expertise, advanced AI capabilities and a verticalized model, and HGS is well positioned to deliver on that expectation.
As we enter the last quarter of FY2026, we do so with confidence, sharper visibility into growth, and a stronger foundation for sustainable performance.”
Commenting on the Digital Media division’s performance, Vynsley Fernandes, Whole-time Director of HGS and CEO, NXTDIGITAL media businesses said, “The Digital Media business reported a steady performance in Q3, supported by focused execution and operational discipline. Broadband subscriber traction remained consistent, driven by a healthier customer mix and an increasing uptake of higher-speed plans. Our aggressive expansion into Tier-III markets is progressing as planned, with 59 out of 100 of the new identified towns, now operational and the balance scheduled to go live by Q1 of next fiscal.
The broadband vertical also recorded sequential margin improvement through cost optimization and better capacity utilization, while our digital television business maintained ARPU stability alongside operating efficiencies.”