GÖPPINGEN, Germany & SANTA CLARA, Calif., July 23 — TeamViewer, a global leader in digital workplace management, and ServiceNow, the AI control tower for business reinvention, today announced a strategic technology partnership. Under the multi-year agreement, TeamViewer’s market-leading Digital Employee Experience (DEX) and Remote Connectivity solutions will be integrated with the ServiceNow AI Platform. The partnership carries distinct go-to-market benefits, with joint dedicated investments to deliver end-to-end autonomous IT solutions.
Many enterprises today can detect digital friction across their environment but still rely on disconnected tools and manual effort to fix it. This can lead to long resolution times, reduced productivity, and high employee frustration. By integrating TeamViewer’s endpoint technology with the ServiceNow AI Platform, customers can extend their enterprise IT operations from manual intervention toward autonomous management with end-to-end agentic workflows.
TeamViewer’s solutions will be available as a packaged add-on to ServiceNow customers worldwide, supported by implementation and channel partners. The two companies will assign sales and marketing resources to pursue a global go-to-market motion across IT Service Management, Field Service Management, and Customer Service Management. The partnership agreement includes plans to explore deeper integrations and innovation with the intent to expand to new use cases and markets.
“The future belongs to organizations that can sense, decide, and act in real time,” said Bill McDermott, Chairman and CEO, ServiceNow. “By bringing together ServiceNow’s AI control tower for business reinvention and TeamViewer’s endpoint capabilities, we’re closing the loop from insight at the edge to outcomes at scale. Together, we are unlocking autonomous operations, accelerating productivity, and delivering a new era of agentic business.”
“ServiceNow is one of the foremost AI companies in the world and has chosen TeamViewer as a key strategic partner to deliver on its vision of agentic business,” said Oliver Steil, TeamViewer Chief Executive Officer. “This is a testament to our leading technology, unique data foundation, and strong innovation roadmap. Together, we intend to make the combined offering indispensable to how the world’s largest enterprises run, secure, and automate their operations. It is a partnership built to scale.”