BENGALURU, India – June 16 – Global analytics software leader FICO has announced that Infosys (NSE, BSE, NYSE: INFY), a global leader in AI‑first business consulting and technology services, has been named one of the winners of its second annual Global System Integrator (GSI) Partner Hackathon. Held at FICO’s Bengaluru campus, the event invited leading GSI partners to compete in building real-world solutions to complex financial challenges using FICO® Platform, with one winning team selected from each participating partner.
The winning Infosys team developed the Collections & Credit Stress Management Framework, a policy-driven, rule-based solution built on FICO Platform that addresses one of retail lending’s most persistent challenges. Retail lending portfolios around the world are under mounting pressure, with rising multi-product exposure, volatile income patterns, and shifting customer credit situations driving credit stress across the industry. Yet traditional risk and collections processes continue to operate in silos, resulting in delayed interventions, higher non-performing assets (NPAs), and inefficient recovery efforts.
The Infosys solution tackles this head-on, enabling banks to manage customer credit risk holistically across the full credit lifecycle, from early warning detection through delinquency resolution and recovery. By leveraging FICO Platform’s decisioning capabilities, institutions can move from reactive collections to proactive, outcome-oriented risk management, with every action consistent, transparent, and audit-ready. Expected benefits may include reduced NPA inflow, higher early-stage cure rates, improved recovery efficiency, and lower collections costs.
“The collections challenge in retail lending isn’t about lack of data; as banks already have it in abundance,” said Dennis Gada, EVP and Global Head of Banking and Financial Services, Infosys. “It’s fundamentally a decisioning challenge. The real opportunity lies in acting earlier, acting smarter, and doing so consistently across the entire credit lifecycle. That is precisely what we built with FICO Platform, and we’re seeing strong demand for this approach across the industry.”
The Infosys solution was evaluated by a panel of five FICO judges based on alignment with the challenge, business impact, innovation, customer appeal, teamwork, and quality of presentation.
Recognition at FICO® World 2026
The winning Infosys team presented their solution at FICO World 2026, which took place May 19 to 22, 2026, at the Signia by Hilton, Orlando, Florida. The team presented in the Demo Theatre in a session titled Collections & Credit Stress Management Framework, giving attendees an in-depth look at how policy-driven decisioning can transform the way banks manage credit risk and collections at scale.
To mark the achievement, they were also honored on the main stage as part of the event’s celebration of partner-led innovation.
Last year, Infosys won for a customer loyalty solution that helps financial institutions boost engagement with their points programs. This year, they raised the bar again, tackling a more sophisticated challenge and demonstrating a deeper command of FICO Platform.
“Everyone in retail lending knows that getting ahead of financial stress is better than chasing it,” said Jason Andrew, Chief Revenue Officer at FICO. “The hard part is actually building something that does it well, at scale, and in a way that every decision can be explained and audited. The Infosys team took exactly the right approach to that challenge with FICO Platform, and that is what our judges recognised.”