Sydney, Australia, April 15 — LocaliQ ANZ, the digital marketing Solutions business of USA TODAY Co., announced the launch of its next-generation AI Voice Agent, a powerful new addition to Dash by LocaliQ, an AI-powered lead management platform designed to help businesses capture, manage and convert enquiries in real time.
Building on the success of Dash’s capabilities, the new AI Voice Agent introduces seamless voice interactions, giving businesses an edge to engage with customers 24/7 across multiple channels. Together, these tools create a smarter, more connected experience, helping businesses turn more enquiries into actual customers.
“Across Australia and New Zealand, local businesses work hard to generate enquiries, but too many opportunities are still lost, simply because no one is available to answer the phone or manage bookings in the moment,” said Rooman Osmany, Head of Product at LocaliQ ANZ.
Powered by advanced conversational AI, the AI Voice Agent engages customers instantly through natural, human-like conversations. It can answer questions, qualify leads, handle common objections, and guide prospects through the next step, whether that’s booking an appointment or requesting a quote.
Unlike traditional call handling or basic automation tools, Dash doesn’t just capture leads, it actively works to convert them.
One of the biggest challenges small and medium businesses face today is missed opportunities. LocaliQ data shows that around 1 in 4 inbound calls go unanswered, often from high-intent customers ready to buy. Dash addresses this by ensuring every call is answered, even outside business hours, helping businesses stay responsive around the clock.
To further close the gap between enquiry and conversion, Dash includes an integrated AI-powered Scheduler.
The Scheduler allows customers to book appointments instantly during a call, removing the back-and-forth and reducing drop-off, by connecting directly with a business’ availability. It ensures bookings happen in real time, not hours later.
“With Dash Voice Agent and Scheduler, we’re removing the gap between a customer raising their hand and a business being able to respond helping SMBs capture and convert leads instantly” said Rooman Osmany.
Key capabilities include:
- Voice Conversational AI — A tool that hat never sleeps and works around the clock
- AI Call Handling & Transcription – Automatically captures inbound conversations, transcribes them and surfaces key insights
- Smart AI Scheduler – Automatically books appointments directly into the calendar based on availability, business rules and lead priority
- Real-Time Lead Scoring – Identifies high-intent prospects using AI-powered analysis
- Sentiment & Intent Analysis – Understands tone and urgency to prioritise opportunities
