LONDON, April 1 — Collinson Insurance, the specialist travel and parametric insurance provider and part of the Collinson Group, has partnered with leading Spanish travel insurance broker Bujaldon to deliver a transformative claims operating model in Spain.
Under the agreement, Collinson Insurance will give Bujaldon greater ownership and control over its claims service delivery, reducing resolution times from weeks to around 3 days.
The new strategic partnership with Bujaldon is set to transform the claims landscape in Spain, offering significantly enhanced service levels and faster response times for customers and travel agencies.
By working closely with a well-established Spanish travel insurance brokerage, Collinson Insurance is delivering a flexible model that can adapt to regional market needs while responding to common operational pressures faced by distributors of travel insurers across Europe. The approach has been designed to support partners in different markets where faster, more transparent claims handling is becoming increasingly important. Collinson Insurance already supports clients and their customers across 22 EU markets, and this partnership represents a commitment to Spain while expanding collaboration with travel insurance providers across the region.
Tariq Siddiqi, Commercial Leader, Europe at Collinson Insurance commented:
“We’re excited to partner with Bujaldon, sharing our expertise to deliver an innovative claims model that responds directly to the needs of the Spanish travel insurance sector. Spain is a key market for us, and this collaboration allows us to demonstrate how a more agile and partner-focused claims approach can benefit both local distributors and their customers.”
Aleix Bujaldon, CEO of Bujaldon, shared: “In today’s travel insurance market, it is essential to work with partners who share our values; a firm commitment to customers and continuous improvement. Collinson Insurance share this commitment to excellence, and we are excited to work together to address a longstanding challenge in the Spanish market. This is a major turning point for us, and for the wider travel insurance sector in Spain.”
