Bengaluru, Feb 27: Exotel, a leader in AI-powered customer experience solutions, has been recognised at the inaugural ET AI Awards 2025 (organised by The Economic Times) in the Functional Excellence category–“AI for Sales & Customer Experience.” The recognition highlights Exotel’s leadership in architecting AI-driven customer journeys that seamlessly blend automation with human intelligence, enabling enterprises to drive higher conversions, optimised costs, and deeper engagement, delivering best in class customer experience and loyalty.
Celebrating innovation and impact, The ET AI Conclave and Awards is India’s first dedicated AI awards platform exclusively focused on recognising AI innovations that deliver measurable, real-world results by crowning AI innovators, disruptors, and enterprise leaders. The eminent 9-member Jury, chaired by Dr. Vishal Sikka, Founder and CEO, Vianai Systems has selected Exotel based on the pure merit, innovation, and impact of the Company’s business within the AI ecosystem. To be hand-picked for the shortlist by a panel of this calibre is a significant testament to Exotel’s product leadership in the industry.
This distinguished recognition highlights Exotel’s commitment to building what it calls an AI-Human Harmony model—where AI handles scale and repetition, while human agents focus on judgment, empathy, and high-value conversations. By combining Telco grade infrastructure to contact centre applications and AI agents, Exotel enables enterprises to deliver context aware, intelligent, secure, and personalized customer experiences across acquisition to retention.
“Being recognised at the inaugural ET AI Awards in the ‘AI for Sales & Customer Experience’ category is a strong validation of our AI-first vision and the tangible business impact we deliver for enterprises. Our focus has always been on building scalable, outcome-driven AI that augments human capability and transforms customer engagement at its core. This recognition reaffirms our product leadership and our commitment to shaping the future of AI-led customer experience,” said Sachin Bhatia, Co-Founder & CGO, Exotel.
The recognition was received on behalf of Exotel by members of the senior leadership team at the awards ceremony in Bengaluru.